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BlackBerry® Curve™

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Contributor
robertot5
Posts: 21
Registered: ‎06-07-2013
My Device: Blackberry Playbook & Blackberry Curve 9320

Contacts name not shown if encryption enabled ?

I set up encryption on my 9320 Curve and noticed that if the phone is in locked status and I receive a call from a know contact only its number is displayed. Is this a bug or a feature wich can be disabled ? If I unlock the phone and receive a call from a known contact, its name is displayed as it should. I set my phone to lock after 30 minutes of stand-by.

 

 

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Contacts name not shown if encryption enabled ?

Hello!

Here is a KB that discusses that situation:

  • KB25711 Caller ID displays only the phone number and not the contact name for incoming phone calls

Unfortunately, it contains nothing useful -- well, except for formal acknowledgement from BlackBerry of the issue. I guess that's something at least.

Good luck and let us know!


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Contributor
robertot5
Posts: 21
Registered: ‎06-07-2013
My Device: Blackberry Playbook & Blackberry Curve 9320

Re: Contacts name not shown if encryption enabled ?

I did unchecked the Include Contacts right now to see if this happens. I hope RIM fixes this, otherwise this really sucks.
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Contributor
robertot5
Posts: 21
Registered: ‎06-07-2013
My Device: Blackberry Playbook & Blackberry Curve 9320

Re: Contacts name not shown if encryption enabled ?

It works !
Unchecking the Contact Encryption allow the contact name to be displayed when phone is in locked status.
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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Contacts name not shown if encryption enabled ?

Excellent...I'm glad it worked for you. Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.