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Contributor
Posts: 11
Registered: ‎01-02-2013
My Device: Curve 9300
My Carrier: Warid

Convenience Keys and mute/play keys are not working on my curve 9300

 

 

Convenience Keys and mute/play keys are not working on my curve 9300, can any one help to resove this issue? 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Convenience Keys and mute/play keys are not working on my curve 9300

Hey amghouri,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test the keys before restoring any data to the device.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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