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Visitor
PathfinderGem
Posts: 1
Registered: ‎04-20-2012
My Device: Curve 3G
My Carrier: Mobinil

Curve 3G Error 76

[ Edited ]

Hello Guys,

 

I have a Curve 3G 9300  running OS 5 , a couple of days ago I was trying to edit a contact, once I pressed edit my mobile froze and the message shown in the the attached picture popped up, and since then I can't edit existing contacts nor can I save new ones. 

 

edit: for some reason the picture isn't showing, however the message says: "Uncaught exception: Application net_rim_bb_phone_app (76) is not responding; process terminated"

 


 

I tried battery resetting for a couple of hours and nothing happened.

 

Your help is highly appreciated.

 

Cheers

Gemy

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Curve 3G Error 76

Hey PathfinderGem,

Welcome to the BlackBerry Support Community Forums.

 

I can definitely help you out.

 

To fix the uncaught exception error you are receiving, you will need to backup your data through

BlackBerry® Desktop Software and then perform a clean reload of the device software.

 

Follow all the steps in this KB article: www.blackberry.com/btsc/KB11320

 

Let me know if you have any more questions.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



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Contributor
alxberry
Posts: 14
Registered: ‎03-07-2013
My Device: blackberry bold 9700
My Carrier: wind

Re: Curve 3G Error 76

Hello

I am having more or less the same problem, and I hope someone can help me. I have purchased my 9700 two days ago, and everything worked just fine, did the switch from 8100, synced outlook, all great with desktop manager 7. But I tried to sync organizer again today, and it gets stuck when it updates the blackberry address book data. I ve tried hard start ups and system shut downs, uninstalled and reinstalled desktop manager, and I tried to follow the solution posted here, but there is no option "view other versions" in the dialog box , but only an "email me when there are other versions available option".

I am on windows 7, 64bit, and using outlook 2010.

Is there a fix to "Uncaught exception: Application net_rim_bb_phone_app (76)?

 

Any would be help appreciated!! Thank you in advance!!

 

 

 

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Contributor
alxberry
Posts: 14
Registered: ‎03-07-2013
My Device: blackberry bold 9700
My Carrier: wind

Re: Curve 3G Error 76

also I tried an over the air update, but it says "no updates available"... To tell you the truth the error message has stopped appeariing (uncaught exception...76)... but still cant sync....:Helpsmilie:

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Curve 3G Error 76

Hey alxberry,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

To resolve this issue you will need to create a backup of your data and perform a clean reload of the device software then only restore essential data (contacts, calendar, Bluetooth settings). www.blackberry.com/btsc/KB11320 or www.blackberry.com/btsc/KB19915

 

Now if BlackBerry Desktop Software does not show any versions of software are available, you may need to download the device software from here:

 

http://ca.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html

 

Let me know if you have any more questions.

 

Cheers.

 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



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Contributor
alxberry
Posts: 14
Registered: ‎03-07-2013
My Device: blackberry bold 9700
My Carrier: wind

Re: Curve 3G Error 76

[ Edited ]

Hello again Vicious Ferret, and thank you very much for your answer. I have done what you said, but still no luck with the sync. What I did was (after backing up of course), performed security wipe, and reloaded the os following the instructions. Then, before restoring data, I tried a one way sync, only to device, which didnt work as it hung at 25 out of 165 records - which is always the case. Then I decided to restore data and try a 2way synch, which had the same result... So I figured it must be something with my address book or sth so, I went to contacts options typed rset and had an empty address book. Tried to sync, (basically dm said it would add 165 records to my device) , and the process hung again at exactly 25 out of 165, for about an hour. Having done hours of research about this, I ve decided to just let it progress for 2-3 hours. (been waiting for an hour now). If this fails, i dont know what else to do... but I am starting to think theres something with the DM thats causing this... All other sync options (calendar, memos, tasks) work just fine.

Is there a way I can download an earlier version of DM? I cannot find a link to it that works so if you please know something about this, do let me know.

 

 

Thanx again... I ll keep trying and if I find a solution, I will post it under here.

 

 

p.s. I ve read that shrinking is essential before reloading os? is that really necessary? I didnt do that..

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Contributor
alxberry
Posts: 14
Registered: ‎03-07-2013
My Device: blackberry bold 9700
My Carrier: wind

Re: Curve 3G Error 76

i found the solution posted in an earlier thread

 

 http://supportforums.blackberry.com/t5/BlackBerry-Bold/Snycing-Blackberry-Bold-9700-with-Contacts-Li...

Export contacts to xl - identify the problematic one and delete. so simple...

Now everything works fine.

 

Cheers

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