04-23-2008 11:40 PM
We just bought two Curve 8310 phones. The software is downloaded & we have enabled storage. The computer does not detect that the phone is even connected. We have done the detect thing. We have also gone under "options" to media mass storage & said yes.
I have searched this & seen on the internet that SEVERAL people have this exact problem with Blackberry phones. It seems like with this much trouble I would be able to find a solution but I have not. Starting to really regret these purchases since I can't do something simple like connect to computer & transfer music.
Any help would be GREATLY appreciated!
04-24-2008 09:31 AM
Here is something that you can check:
The BlackBerry device is not being detected by a Microsoft Windows-based PC.
The Allow the computer to turn off this device to save power option has been enabled in the BlackBerry device's Power Management tab in BlackBerry Device Manager.
To resolve this issue, do the following:
For Microsoft Windows versions 2000/XP
For Microsoft Windows Vista
04-24-2008 10:38 PM
It is saying that I need to activate Mass Storage on one phone on the other phone it just doesn't connect at all. I tried the power suggestion. Any other ideas?