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New Contributor
Posts: 3
Registered: ‎04-10-2013
My Device: Curve 8510
My Carrier: Vodacom
Accepted Solution

Curve 8500 BBM error

Please may someone help me.

I downloaded new software from the Blackberry App world for the BBM.

I have restarted my phone and now BBM wont work. Its just a blue screen and it gives me no options.

Any advice on how to fix it?

Thanks

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 8500 BBM error

Hi StephenO

 

Welcome to BlackBerry Support Forums

 

Are you able to use or using BlackBerry Messenger before this update without and problem ! 

 

let us know.

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New Contributor
Posts: 3
Registered: ‎04-10-2013
My Device: Curve 8510
My Carrier: Vodacom

Re: Curve 8500 BBM error

Hello.

thank you for getting back to me.

yes i was able to and was useing BBM before this update.

 

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 8500 BBM error

Hi StephenO

 

 

Maybe something gone wrong with the recent installation ,Can you try re-installing BlackBerry Messeneger again .To do that on your Homescreen Options > Application > locate and delete BlackBerry Messenger from that list.

 

KB10040: How to view or remove installed application on a blackberry smartphone.

 

Once it is done perform a battery pull restart by removing the battery while your device is Powered On , wait for atleast a minute then re-insert it back . after reboot from your BlackBerry browser to www.blackberry.com/bbm and download the most recent available for your device model. After installing perform another reboot. 

 

try it and see if that help.

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New Contributor
Posts: 3
Registered: ‎04-10-2013
My Device: Curve 8510
My Carrier: Vodacom

Re: Curve 8500 BBM error

I have re installed BBM and it seems to be working.

THank you for your help.

 

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 8500 BBM error

Hey StephenO

You are most welcome .. Enjoy Smiley Happy
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Contributor
Posts: 10
Registered: ‎04-29-2013
My Device: blackberry 9220
My Carrier: 0

Re: Curve 9220 BBM error

pls help i have same problim pls help curve 9220 

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Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 9220 BBM error


Xylee wrote:

pls help i have same problim pls help curve 9220 


Hi Xylee

 

Please refer to your own thread BBM v. 7.1.0.1.23 pls help me

 

 

Thanks !

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.