01-02-2013 02:40 PM
My first post to this forum hoping that somebody can help me or point me in the right direction after my service provide seems a bit lost.
I am on PAYG and last month (end Nov) is topped up and activated my BIS as normal.
After a day i lost BBM and internet.
I have now lost BBM/Email and internet.
I have backed up and carried out a cecurity wipe and re-loaded the phone but still nothing works.
I have GPRS in CAPS shown and i am registered with the network.
My provider says its my Blackberry and not them.
How can i test their theory and how can i get my phone working again.
Any ideas appreciated.
01-02-2013 02:49 PM
On the handset, go to:
For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.
For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.
Wait 2 minutes and see if registration to network happens.
Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
01-03-2013 03:36 PM
Thanks for your help, tried all of this but no success.
Only suggestion im struggling to understand is the service book ?
I have no option in email setup for a personal email only Blackberry Ent Server.
01-03-2013 04:48 PM
you should call your carrier to get a BlackBerry dataplan if the above did not work