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BlackBerry® Curve™

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New Contributor
sdlangford
Posts: 4
Registered: ‎01-02-2013
My Device: 8520
My Carrier: Vodafone

Curve 8520 Problems With BIS/BBM etc

My first post to this forum hoping that somebody can help me or point me in the right direction after my service provide seems a bit lost.

 

I am on PAYG and last month (end Nov) is topped up and activated my BIS as normal.

 

After a day i lost BBM and internet.

 

I have now lost BBM/Email and internet.

 

I have backed up and carried out a cecurity wipe and re-loaded the phone but still nothing works.

 

I have GPRS in CAPS shown and i am registered with the network.

 

My provider says its my Blackberry and not them.

 

How can i test their theory and how can i get my phone working again.

 

Any ideas appreciated.

 

Regards


Simon

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Guru III
knottyrope
Posts: 30,117
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Curve 8520 Problems With BIS/BBM etc

On the handset, go to:

For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.

For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.

Wait 2 minutes and see if registration to network happens.

Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 

 

 

From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers
- scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.




 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
sdlangford
Posts: 4
Registered: ‎01-02-2013
My Device: 8520
My Carrier: Vodafone

Re: Curve 8520 Problems With BIS/BBM etc

Thanks for your help, tried all of this but no success.


Only suggestion im struggling to understand is the service book ?

 

I have no option in email setup for a personal email only Blackberry Ent Server.

 

Regards


Simon

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Guru III
knottyrope
Posts: 30,117
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Curve 8520 Problems With BIS/BBM etc

you should call your carrier to get a BlackBerry dataplan if the above did not work

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
sdlangford
Posts: 4
Registered: ‎01-02-2013
My Device: 8520
My Carrier: Vodafone

Re: Curve 8520 Problems With BIS/BBM etc

My courier is being very unhelpfull.

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