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BlackBerry® Curve™

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New Contributor
Posts: 2
Registered: ‎12-22-2012
My Device: Blackberry curve 8520
My Carrier: O2

Curve 8520 black screen but have sound

I've had problems before with the white screen but then a few days ago my screen was black but I was getting sound land flashing light wen I receive n messages/ emails and rings when I get calls. When I pull the battery it comes back on and screen shows for 2minutes but none of the keys will work anow then it goes black again ! Can anyone help me please ? 

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 8520 black screen but have sound

Hi Help8520

 

Welcome to BlackBerry Support Forums

 

 

You can try with a Good Fully charged BlackBerry Battery ,if problem persist then you  have to visit your Carrier or your Service Provider who can fix the issue.

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New Contributor
Posts: 2
Registered: ‎12-22-2012
My Device: Blackberry curve 8520
My Carrier: O2

Re: Curve 8520 black screen but have sound

i decided to connect it to my PC, I did a back up from there and  then restored it to original settings and much to my surprise it worked Smiley Very Happy so happy but still think blackberry shud sort these issues out as I have noticed a lot of people with same issue and the phones are not even that old either which I think is pretty **bleep** for the prices of them 

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 8520 black screen but have sound

Hi Help8520

 

 

                       We are glad that restoring your device to factory setting helped to overcome the issueSmiley Very Happy

But in most cases like 99% its either because of a weak Battery or if its a hardware issue like LCD screen.Or sometime even a bad apps can cause this problem. 

 

Anyway I am happy that you are able to get access to your device.Enjoy your BlackBerry 

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.