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New Contributor
Ciara2012
Posts: 3
Registered: ‎05-20-2012
My Device: Curve 8520
My Carrier: O2

Curve 8520 browser not working

Hi, I have the Blackberry Curve 8520 and free Internet with my network, but if I try to use the browser it loads a blank page no matter what site I try. Doesn't work over wi-fi either. Apps I use over wi-fi still work though. Any help would be greatly appreciated :smileyhappy:
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Curve 8520 browser not working

Hello Ciara2012 and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having browsing issues with your BlackBerry® Curve™ 8520 smartphone.

 

Do you get an error message when the webpage fails to load? If so, what is that error?

 

If you go to Options>Advanced Options>Browser, what is your current browser configuration set to?

 

If you are no longer using a data plan, change the browser to Hot Spot and try loading another webpage. Does it load? 

 

Thanks!

 


-HMthePirate

 

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New Contributor
Ciara2012
Posts: 3
Registered: ‎05-20-2012
My Device: Curve 8520
My Carrier: O2

Re: Curve 8520 browser not working

No, I don't get an error message, the loading bar comes up at the bottom (as usual) but when it says its finished loading a blank screen comes up. I've tried switching to hotspot browser but it still doesn't work, and no other website works either.
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Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: Curve 8520 browser not working

Hi Ciara2012,

 

Please open browser > Press Menu (BB key) > select option > cache operation > Clear history, Content cache, pushed content & cookie cache.

 

After this please pull out battery and re-insert it after 30 to 40 seconds.

 

After this try to open page, select internet explorer browser (which you switched to hotspot)

 

Thanks..!

 

P 3000 sheets of paper cost us a tree. Lets conserve

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New Contributor
Ciara2012
Posts: 3
Registered: ‎05-20-2012
My Device: Curve 8520
My Carrier: O2

Re: Curve 8520 browser not working

I tried it and it didn't work, thanks anyways
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