11-09-2012 03:07 PM
I bought my bb in may. Now since a week ago it sometimes crashes the screen turns green and purple and it fades to white. I have to take out my battery and charge it without. Then when the sign of no battery shows I put it back in. When I reboot my bb without taking out the battery first it gets stuck in the process.
But the BB keeps on crashing, and the amount of crashes increase...
help me please?
11-12-2012 01:03 PM
Hello salgaga and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are experiencing an issue with your BlackBerry® Curve™ 8520 smartphone.
It would be advised you backup your user data using BlackBerry® Desktop Software and reinstall your software as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows or KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer
Before essential data is restored to your Curve, check to make sure you test the performance to ensure the screen is normal. Should the screen still display the alternate colours it would be advised you contact your point of sale for hardware related repairs.
Hope this answers your question.