08-17-2013 12:11 PM
I have had my Curve 8520 for almost 4 years now and today all of a sudden the password to unlock my device no longer appears. I am unsure as to why this has happened but does me no favors because now anyone can get into it. I have tried disabling it and re-enabling it but with no luck.
Solved! Go to Solution.
08-17-2013 12:37 PM
08-17-2013 01:04 PM
08-17-2013 01:11 PM
08-17-2013 01:17 PM
08-17-2013 01:21 PM - edited 08-17-2013 01:23 PM
it still doesn't show a padlock icon like it used to..
So it used to have a padlock icon, and now it does not?
Are you on BES? If so, go talk to your BES admins as they may well have made some change that is affecting you.
If you are not on BES, did you perhaps turn off Encryption or Content Protection since the padlock was last visible?
08-17-2013 01:54 PM
08-17-2013 02:10 PM
OK thank you. Please understand that what I'm trying to do is properly understand your situation...if I misunderstand it, I could potentially give you incorrect advice, some of which could be quite catastrophic indeed. So my understanding of your actual and full situation is critical to preventing that from happening.
So something has changed on your BB to change how it was previously working. Since you are not on BES, it then typically would be Content Protection or Encryption...with those turned ON, you must have a device lock password assigned. Since you can't recall anything that changed, we will then first treat this as "random strange behavior"...
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.