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New Contributor
rbuchner
Posts: 3
Registered: ‎03-02-2014
My Device: Curve 8520; Q10; Bold 8900; Curve 9300

Curve 8520 with error 507 and no posibility to reinstall the OS

Dear Support,

here is my porblem:

i was cleaned a Curve 8520 with the tool Black Berry Tookit. After the restart i get the error 507 Reload Software.

then i try to reinstall a new OS but i get no connection to the BB Desktop and loader.exe.

only the Windows 7 OS driver for BB are installed.

If i install the BB Device Software to reinstall the BB curve OS, i can´t start these SW.

please help me, becaues i have no idea to reactivate this Mobilephone.

( i hope you anderstand my english because i am an bavarian person)

 

Regard

 

R. Buchner

Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Curve 8520 with error 507 and no posibility to reinstall the OS

If you can't connect to BlackBerry Desktop Software, have a look at this:

 

www.blackberry.com/btsc/KB10144 .

 

 

Cheers.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
rbuchner
Posts: 3
Registered: ‎03-02-2014
My Device: Curve 8520; Q10; Bold 8900; Curve 9300

Re: Curve 8520 with error 507 and no posibility to reinstall the OS

Hi,

thank for your offer,

but it doesn´t work.

I can´t connect with the Desktop Software or the AppLoader

 

Have you got any other offers?

 

Regards

René

Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Curve 8520 with error 507 and no posibility to reinstall the OS

Hi and Welcome to the Community!

 

Please try these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
rbuchner
Posts: 3
Registered: ‎03-02-2014
My Device: Curve 8520; Q10; Bold 8900; Curve 9300

Re: Curve 8520 with error 507 and no posibility to reinstall the OS

[ Edited ]

thanks for this information.

now i can connect the Nuke BB Curve 8520.

 

I can also start the apploader and he find the device, but after this he can´t find any OS files

while i installed before i start the Apploader the following OS:

- BlackBerry Device Software v4.6.1 for the BlackBerry 8520 - Smartphone

- BlackBerry Device Software v5.0.0 for the BlackBerry 8520 - Smartphone

 

if i searching files with the ending *.alx or *.ali so i find many files in the folder " /shared/ loader files/8520-v4.6.1.320_P4.2.0.138 or /shared/loader files/8520M_v5.0.0.1067_P5.2.0.96.

 

But the App loader don´t accept any file.

 

in english:

theses application ist not compatible with this device and so we can´t load the file

 

fllowing divice i have:

PRD-26609-051

Blackberry 8520

IC 2503A-RCG40GW

FCC ID:L6ARCG40GW

PIN:{REMOVED}

 

pleas help me.

 

Thanks Rene

 

 

Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Curve 8520 with error 507 and no posibility to reinstall the OS

Please follow this carefully and exactly...and ensure that whatever OS package you select to use in step 4 is exactly for your exact model device. From what you describe, the installed OS package(s) on your PC are being ignored, and instead the automatic method is attempting to run, but it is failing. Cleanly starting over is the way to hopefully cure it.

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any and all BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Now proceed with the tricks previously provided. If any recommend using an update website, please substitute the Desktop Software/LOADER.EXE.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code