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New Member
Posts: 3
Registered: ‎05-03-2013
My Device: Curve 8530
My Carrier: Verizon
Accepted Solution

Curve 8530 auto delete emails, messages, etc.

I have a Blackberry Curve 8530 that has been powered off for several months.  Is the Blackberry designed to automatically delete messages once I power it back on?

Hall of Famer II
Posts: 53,025
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 8530 auto delete emails, messages, etc.

[ Edited ]

Hi and Welcome to the Community!

 

No...well, maybe...it actually depends on a number of factors:

  • If you had "keep messages" set to something less than "forever", then that may of course kick in.
  • If you deleted the items from the server AND your email service is capable of reconciling deleted items with your BB AND your BB is configured to do so, then that may also kick in.
  • If your BB is running low on AppMemory, the Low Memory Manager may kick in and start deleting things.

So, I guess that's a definite "maybe" in answer to your question.

 

Good luck!




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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
Posts: 3
Registered: ‎05-03-2013
My Device: Curve 8530
My Carrier: Verizon

Re: Curve 8530 auto delete emails, messages, etc.

Thank you for the info.

 

If I prevent it from connecting to the network by putting it in a Faraday bag, etc, will that prevent the deletions?  I am wondering if the deletion is triggered by the clock / calendar in the phone, or the network clock / calendar.

I have been trying to reach Blackberry tech support on this, but cannot find a number.

 

Thanks again for your input.

Hall of Famer II
Posts: 53,025
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 8530 auto delete emails, messages, etc.


tahiti4me wrote:

 

If I prevent it from connecting to the network by putting it in a Faraday bag, etc, will that prevent the deletions?


For the 2nd condition, yes...reconciliation against the server cannot happen if there is no connection. But the other two conditions are not connection dependent.


tahiti4me wrote:

I am wondering if the deletion is triggered by the clock / calendar in the phone, or the network clock / calendar.


This would only apply to the first condition ("keep messages"), and I think its device clock dependent, but I have no information (other than "gut feel") to back that up.


tahiti4me wrote:

 

I have been trying to reach Blackberry tech support on this, but cannot find a number.


Mainly because there is no such thing. Rather, front line support is, contractually, the responsibility of the carriers, authorized resellers, and authorized service centers (it varies by region and specific issue). Each has the ability to escalate cases up to BlackBerry that require enhanced support, but end users have no (free) direct path to request anything whatsoever directly from BlackBerry.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 3
Registered: ‎05-03-2013
My Device: Curve 8530
My Carrier: Verizon

Re: Curve 8530 auto delete emails, messages, etc.

Thanks for all the info.
Hall of Famer II
Posts: 53,025
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 8530 auto delete emails, messages, etc.

You are welcome.



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code