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New Contributor
Posts: 5
Registered: ‎10-24-2011
My Device: 8900
My Carrier: Airtel

Curve 8900 always showing complete White Screen. Pls Help!!!

Hi,

 

I have a BB Curve 8900. Couple of days back, I left it for charging. In an hour time when I rechecked, there was some issue with display, as it was getting distorted. Post this I did a battery pull. Post that when I restarted, there was a complete white screen, nothing else. The phone is booting up, and calls are coming, (as it is vibrating and ringing, and you can pick call), but the screen is completely white, you cannot see anything else, it is completely white.

 

I did a complete wipe, and reinstalled the OS(OS version 5), but still it is only showing complete white screen. 

 

Pls. help, as it is urgent.

 

Thanks in Advance

Vipul

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Curve 8900 always showing complete White Screen. Pls Help!!!

You need to consider reinstalling your device OS again. Try the below mentioned steps -

 


Updating or Reinstalling BlackBerry device OS


Pr-requisite –

 

    1. BlackBerry Desktop Software (must be installed in your computer). You can get it latest one from this location BlackBerry Desktop Software
    2. BlackBerry Device OS version (which you intend to have in your device). You can get it from from here  and must be installed it in your computer
    3. USB Cable


Step #01:

Back up your BlackBerry device data before you start any OS update/re-installation step


Open the BlackBerry Desktop Software and select Backup and Restore.  On the next screen select Backup and perform a full backup of your device data. You may consider including on-board device data as well. Please take note where the backup file is located (by default it’s located in Documents folder).

 


Step #02: If you intend to use an official OS release for your carrier then proceed with the following -

 

    1. Remove the battery from the back of the BlackBerry smartphone
    2. Connect BlackBerry smartphone to the computer using a USB cable
    3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
    4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
    5. Reinsert the Battery which was removed earlier
    6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

 


Step #02.01: If you intend to use an official OS released for other mobile operator then proceed


Before you start Desktop Software search your C: drive for Vendor.xml and delete it. One can look for Vendor.xml in the following location -

 

    • For Windows XP: C:\Program Files\Common Files\Research In Motion\AppLoader and delete Vendor.xml
    • For 64-bit Vista or Windows 7: C: \ Program Files x86\Common Files\Research In Motion\AppLoader and delete Vendor.xml

 

    1. Remove the battery from the back of the BlackBerry smartphone
    2. Connect the BlackBerry smartphone to the computer using a USB cable
    3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
    4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
    5. Reinsert the Battery which was removed earlier
    6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

 

tanzim                                                                                  
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New Contributor
Posts: 5
Registered: ‎10-24-2011
My Device: 8900
My Carrier: Airtel

Re: Curve 8900 always showing complete White Screen. Pls Help!!!

Hi Tanzim,

 

As mentioned in the previous post, I have already wiped my Blackberry and reinstalled the complete OS.

 

Vipul

Highlighted
New Contributor
Posts: 5
Registered: ‎10-24-2011
My Device: 8900
My Carrier: Airtel

Re: Curve 8900 always showing complete White Screen. Pls Help!!!

But still the problem remains un resolved. Smiley Sad