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New Contributor
Posts: 6
Registered: ‎07-29-2013
My Device: Curve 9220
My Carrier: Vodafone IN

Curve 9220 Wifi Problem

I bought my Blackberry Curve 9220 in October last year. I never got the data plan activated and always used apps like Whatsapp, Twitter, Facebook, Youtube, the browser etc. via the wifi.

 

2 days back my wifi stopped working. When I switch it on, it shows the wifi network name, the signal strength and the the 4 dots. But my wifi never works. No app works, the browser does not work. 

 

Could somebody suggest a fix?

 

Thank You

Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9220 Wifi Problem

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 6
Registered: ‎07-29-2013
My Device: Curve 9220
My Carrier: Vodafone IN

Re: Curve 9220 Wifi Problem

Thanks for taking the time to reply.

 

I've already done that. It never worked. But today morning when I switched on my wifi, it started working. When I came back home, it stopped working again. Currently not working, although it shows the signal strength, name of network and 4 dots

Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9220 Wifi Problem

Oh, sorry...you didn't say you'd already done that (at least not with words that let me understand it properly). Before I recommend anything else, could you please list, with good clarity and details, exactly ALL else that you've already tried? That way, we can perhaps avoid another redundant suggestion...



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎07-29-2013
My Device: Curve 9220
My Carrier: Vodafone IN

Re: Curve 9220 Wifi Problem

1. Rebooted the phone

2. Tried connecting to the network manually.

3. Switched off my wifi and then again switched it on (Done this a 1000 times)

4. Switched off my wifi router and then switched it on (doesn't work, wifi working on my laptop).

 

Thanks

Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9220 Wifi Problem

OK thank you.

 

First, let me say that I'm actually quite surprised that several of those services worked for you at all. Most of those are BB-proprietary services, and require subscription to an adequate data plan (from your carrier) in order to enable them, even if you only use them via WiFi. So it's entirely possible that they have finally caught up with you, and shut off the services that you were not paying for. Note please that this can only be a theory on my part -- not being affiliated with your carrier nor BlackBerry, I have no access to any "behind the scenes" systems to actually check your account. But, from what you've described, this chain of events is certainly possible, and that you are now simply in the condition you should have always been in, based on the service plan you subscribe to (or, rather, don't subscribe to).

But, you can also attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Again, though...this all may now finally be functioning as it should, based on your service plan. You had several months of free services, but that time is now over.

 

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎07-29-2013
My Device: Curve 9220
My Carrier: Vodafone IN

Re: Curve 9220 Wifi Problem

My carrier (Vodafone India) has a data pack only for BBM. I used to get that. I used the other apps over the wifi. And if what you're saying is indeed true, then having a wifi on this device is kind of useless since all apps run on the data service. I am pretty sure that such is not the case with my carrier. My cousin also has a Curve 3G and is in a similar position. He uses all these apps over the wifi and only get the BBM pack every month. 

 

I'm taking it to the service center tomorrow since it's under warranty.

Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9220 Wifi Problem


ashwat25 wrote:

And if what you're saying is indeed true, then having a wifi on this device is kind of useless since all apps run on the data service


No, that is not what I am saying. Apps can run over any channel, carrier data network or WiFi. But, some apps will not work over any channel unless you subscribe to an adequate data plan so as to activate those services. Example...if you subscribe to a data plan that enables BBM, then you can use BBM via either your carrier data network OR via WiFi (the device is designed to favor WiFi over carrier automatically as the transport channel). But, if you don't subscribe to a plan that enables BBM, then you can't use BBM over any channel...it will not work via carrier data network nor WiFi, because it's not enabled. And this holds true for many apps that are BB-proprietary.

 


ashwat25 wrote:

My carrier (Vodafone India) has a data pack only for BBM. I used to get that. My cousin also has a Curve 3G and is in a similar position. He uses all these apps over the wifi and only get the BBM pack every month. 

 


Could it be that, since you dropped the BBM pack, that those other services have likewise been stopped? You say you no longer have the BBM pack, but your cousin still has it. You don't get those services, yet he does. To me, that sounds like the difference. He is subscribed to this BBM pack, which apparently from your carrier also enables these other services via WiFi. Without that pack, those other services won't work, even via WiFi.


ashwat25 wrote:

I'm taking it to the service center tomorrow since it's under warranty.


That is probably a wise approach.

Good luck!

 

 




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎07-29-2013
My Device: Curve 9220
My Carrier: Vodafone IN

Re: Curve 9220 Wifi Problem

Thanks a ton for the time Smiley Happy

Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9220 Wifi Problem

You are very welcome. Please do the community the favor of returning and posting your result, once you know it.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code