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BlackBerry® Curve™

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New Contributor
FFFF
Posts: 2
Registered: ‎02-02-2013
My Device: blackberry curve 9300
My Carrier: telus

Curve 9300 3G - Track-pad curser jumps around

Notice mid-2012 several messages re 'track-pad not working'.  About same time mine gave up - cursor jumping around so impossible to type message.  Battery pull helps for few min.- then gives up again.  Over warrantee and Apex(provider) won't help.  Carrier is Telus.  Notice no one solved problem except by new phone.  Is it possibly software v.5 out of date?  Thanks any advice as have given up using this phone and back to old one now!

 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 9300 3G - Track-pad curser jumps around

Hi FFFF

 

Welcome to BlackBerry Support Forums

 

 

As you already tried a Battery pull , You can try this Knowledge Base suggestions , if that fails then you might have to replace your device Trackpad :

 

KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone

 

Try it and let us know if that help.

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New Contributor
FFFF
Posts: 2
Registered: ‎02-02-2013
My Device: blackberry curve 9300
My Carrier: telus

Re: Curve 9300 3G - Track-pad curser jumps around

Thanks!  Will try update software and sensitivity.

 

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