07-14-2013 06:56 AM
Hi everyone, I have a curve 9300 and I tried to install an update to the OS. The problem is when i get to the part that says "connecting to the boot rom" the phone starts rebooting and goes like this 3 or 4 times, resulting on a failed update. I already have tried to use another USB port, another computer, connect the blackberry to the pc with the battery pulled, tried another usb cord, all of which failed. Can anyone help me solving this?
07-16-2013 03:04 PM
Hello Edi27 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you are experiencing an issue installing your device software.
Did this error come up after the update installed or during the update?
Does the device display any error on the screen or just the BlackBerry start up logo?
Have you tried to reboot your device in Safe Mode as shown in KB17877?
07-17-2013 07:59 PM