Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
Edi27
Posts: 2
Registered: ‎07-14-2013
My Device: Curve 9300
My Carrier: 3UK

Curve 9300 connecting to boot rom problem

Hi everyone, I have a curve 9300 and I tried to install an update to the OS. The problem is when i get to the part that says "connecting to the boot rom" the phone starts rebooting and goes like this 3 or 4 times, resulting on a failed update. I already have tried to use another USB port, another computer, connect the blackberry to the pc with the battery pulled, tried another usb cord, all of which failed. Can anyone help me solving this?

Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Curve 9300 connecting to boot rom problem

Hello Edi27 and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you are experiencing an issue installing your device software.

 

Did this error come up after the update installed or during the update? 

 

Does the device display any error on the screen or just the BlackBerry start up logo? 

 

Have you tried to reboot your device in Safe Mode as shown in KB17877?

 

Thanks!

 

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Contributor
Edi27
Posts: 2
Registered: ‎07-14-2013
My Device: Curve 9300
My Carrier: 3UK

Re: Curve 9300 connecting to boot rom problem

Hi, the error showed up during the update, I searched on the internet and one solution said to wipe my device, which I did and now in the screen it says "Error 507". I will try what you said and come back later to tell if it worked or not.

Thanks for your help.
Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Curve 9300 connecting to boot rom problem

To resolve the JVM 507, check out KB02792

 

You may need to download and install your device OS from your carrier's site (click here).

 

Let me know how it goes.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.