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BlackBerry® Curve™

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Contributor
J_B_L
Posts: 19
Registered: ‎12-25-2012
My Device: 9300
My Carrier: MTN

Re: Curve 9300 disconnects from the network - no BBM, emails etc - send or receiving

Just tried that, yes.
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Regular Contributor
Shazmin
Posts: 72
Registered: ‎04-16-2012
My Device: Blackberry 9300 3G

Re: Curve 9300 disconnects from the network - no BBM, emails etc - send or receiving

So is that working now? You questoin was selected as Solved? 

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Contributor
J_B_L
Posts: 19
Registered: ‎12-25-2012
My Device: 9300
My Carrier: MTN

Re: Curve 9300 disconnects from the network - no BBM, emails etc - send or receiving

No. Still need some help.
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Regular Contributor
Shazmin
Posts: 72
Registered: ‎04-16-2012
My Device: Blackberry 9300 3G

Re: Curve 9300 disconnects from the network - no BBM, emails etc - send or receiving

 

Are you inside a building or an apartment? Have you checked the phone signals in other locations?

 

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Contributor
J_B_L
Posts: 19
Registered: ‎12-25-2012
My Device: 9300
My Carrier: MTN

Re: Curve 9300 disconnects from the network - no BBM, emails etc - send or receiving

The phone signal is perfect. Wi-Fi Diagnostics (Basic): Dec 27, 2012 18:53:30 PM


Wi-Fi
Current Profile:
SSID:
AP MAC Address:
Security Type:
Local IP Address:
Signal Level:
Connection Data Rate:
Status: There are no saved networks.

VPN
Current Profile:
Concentrator Address:
Contact: N/A
Authentication: N/A
Secure Device IP:
Status: Logged out.

BlackBerry Infrastructure
Connecting: N/A
Authenticating router: N/A
Authenticating server: N/A
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Contributor
J_B_L
Posts: 19
Registered: ‎12-25-2012
My Device: 9300
My Carrier: MTN

Re: Curve 9300 disconnects from the network - no BBM, emails etc - send or receiving

This is the problem. This is what it says.
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Contributor
J_B_L
Posts: 19
Registered: ‎12-25-2012
My Device: 9300
My Carrier: MTN

Re: Curve 9300 disconnects from the network - no BBM, emails etc - send or receiving

I can't go on like this please help. When trying to make a call it says "Network unavailable". When I check my airtime balance it says "Supplementery error. General error".
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Regular Contributor
Shazmin
Posts: 72
Registered: ‎04-16-2012
My Device: Blackberry 9300 3G

Re: Curve 9300 disconnects from the network - no BBM, emails etc - send or receiving

Please check your phone with another sim. 

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Contributor
J_B_L
Posts: 19
Registered: ‎12-25-2012
My Device: 9300
My Carrier: MTN

Re: Curve 9300 disconnects from the network - no BBM, emails etc - send or receiving

It does the same thing.
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Regular Contributor
Shazmin
Posts: 72
Registered: ‎04-16-2012
My Device: Blackberry 9300 3G

Re: Curve 9300 disconnects from the network - no BBM, emails etc - send or receiving

Ok then why don't you try calling MTN Customer service and ask them if there's any service outage around your area?

 

When calling tell them the exact location and it would be great that if you know that from which nearest tower the signal comes. 

 

Just give it a try.

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