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New Contributor
Posts: 2
Registered: ‎12-19-2012
My Device: Curve 9320

Curve 9320 Hangs During Incoming Calls

Hi Guys,

 

Its been always a dream for me to buy a blackberry phone since my schol time and now when I have bought Curve 9320 2 days back i am really very dissapointed.

 

Out of 10 incoming calls it get hanged in atleast 5-6 of them. And after that i am left with nothing to do. I really love blackberry but this issue is very frustating. Every time it hangs i have to remove the battery and put in again to restart the phone.

 

I have seen on the forum that a lot many people has this issue, is'nt there any permanent solution for this. Can i get help in this. I can keep my phone unlocked so that i can restart it by pressing the combination mentioned in forum. I have double tripple checked that no application is running in backend and also i hardly use it for applications. I just use it for calls even not for messages.

 

Please provide me a better solution so that i am not required to remove the battery again and again.

 

Hoping to hear a solution, permanent solution very very soon.

 

Thanks

New Contributor
Posts: 2
Registered: ‎12-19-2012
My Device: Curve 9320

Re: Curve 9320 Hangs During Incoming Calls

About Model And Carrier Info:

 

Its Blackberry Curve 9320 and carrier is Vodafone India.

 

OS: 7.1 Bundle 1647 (v7.1.0.523,Platform 9.49.0.47)

 

Please help me please...

Hall of Famer II
Posts: 50,344
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: Curve 9320 Hangs During Incoming Calls

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, if the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If the behavior continues in Safe Mode, then you have either an OS corruption issue or perhaps damaged hardware. To diagnose, however, is a rather tedious process.



At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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