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noahhill97
Posts: 1
Registered: ‎01-10-2013
My Device: Curve 9320
My Carrier: virgin

Curve 9320 battery drains within 4 hours.

I wake up for school at 5:55am and unplug my phone after charging it overnight and carry on with my day but by 9am my phones is completely dead, im not using it heavely.

 

Iv already replaced the battery so it has nothing to do with the battery, my friends have the same cell and it lasts them all day with major use, i have only the usual applications running in the background, could it have something to do with the hardware it self? need major help thank you!

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sdgardne
Posts: 47,325
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve 9320 battery drains within 4 hours.

Hi and Welcome to the Community!

Please double-check this diagnostic process:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note that "new" and "known good" are not necessarily the same thing...if one of your friends has an identical BB and does not have this problem, then using their battery in your BB would be a better test (coupled with using your battery in their BB, of course).

 


 

Beyond that, here are some guidelines to use:

  • KB14320How to maximize free space and battery power on the BlackBerry smartphone

Lastly, it is always important to properly close applications when you are done with them. Using the Back or the Red key will not do this -- those leave it to the app to decide what to do...and some will leave themselves resident in memory, consuming resources on your BB, slowing the overall performance. Rather, to close an app, press blackberry_logo.jpg and select "Close" or "Exit"...that will force the application to be closed, freeing up for your new use the resources it was consuming. Some apps will always remain running (typically -- BBMessenger, Browser, Homescreen, Phone, and Messages)...but, you should still close them properly - especially the Browser...if it is left on an active web page, it will not only consume extra resources but battery power as well.

Further, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure. Some have taken to doing this on a regular basis as a preventive measure...some as frequently as once per day. Others have obtained the QuickPull app to automate a simulated Batt-Pull.


noahhill97 wrote:

could it have something to do with the hardware it self?


The process to diagnose if this is a hardware problem is rather tedious (and, at this internet distance, can only be an indicator -- not a 100% diagnosis)...if you wish to undertake it, here is what I normally recommend:

 

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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