Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
Cbegg50
Posts: 8
Registered: ‎01-12-2013
My Device: Blackberry Curve 9320
My Carrier: Three UK

Curve 9320 intermittent strange cursor behaviour

I bought my wife a Blackberry Curve 9320 for Christmas on the Three UK network.  All went well for about 5 days, when coming out of standby using the button on the top, the cursor could only be made to moe within the app icon area, not first her up to message notification or network areas.  Also, pressing the trackpad button or any keyboard button had no effect.  I had for restore to pulling the battery out.  i put the battery back in after a few minutes and hen it restarted everythinng was back to nomal.  Approximately five days laer the same thing happened, with te same 'cure'.

 

is this a known problem (OS info in sig) or is there some action I should take to resolve it?  I'm sure my wife's patience will run out soon if I don't find fix permanent fix.

 

Thanks for any help.

Colin Begg

Blackberry Curve 9320 on Three UK
OS 7.1 Bundle 2039 (v7.1.0.714, Platform 9.49.0.76)
Please use plain text.
JSanders
Posts: 84,394
Likes: 22,903
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Curve 9320 intermittent strange cursor behaviour

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Cbegg50
Posts: 8
Registered: ‎01-12-2013
My Device: Blackberry Curve 9320
My Carrier: Three UK

Re: Curve 9320 intermittent strange cursor behaviour

The Blackberry has been nowhere near any moisture since purchased.  It lives in my wife's handbag, on the arm of her armchair or connected to the charger (every 2 days). For the last week it's been in a cover, though problems occurred before we purchased the cover (a flip case).

 

 

Colin Begg

Blackberry Curve 9320 on Three UK
OS 7.1 Bundle 2039 (v7.1.0.714, Platform 9.49.0.76)
Please use plain text.
JSanders
Posts: 84,394
Likes: 22,903
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Curve 9320 intermittent strange cursor behaviour

OK. You know the phone better than I do. But the symptoms to indicate...

 

Never been in a hot steamy bathroom, a gym locker, in a pocket while running or exercising and sweaty?

 

Ok.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Cbegg50
Posts: 8
Registered: ‎01-12-2013
My Device: Blackberry Curve 9320
My Carrier: Three UK

Re: Curve 9320 intermittent strange cursor behaviour

No, my wife is a teaching assistant at a primary school and does not do any of those things. The first occurrence was while we were still on Christmas break. No exercise, apart from eating!

Colin Begg

Blackberry Curve 9320 on Three UK
OS 7.1 Bundle 2039 (v7.1.0.714, Platform 9.49.0.76)
Please use plain text.
JSanders
Posts: 84,394
Likes: 22,903
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Curve 9320 intermittent strange cursor behaviour

In that case, it's probably just a hardware problem, with the device needing repairs.

 

Not to push the matter, but you and I don't have enough fingers and toes to count the number of people I've helped (and succeeded) with drying out a device which has gotten moisture damage who at first said their device had never gotten wet or near any high humidity or moisture.

 

So, all 3UK and ask about repair services.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Cbegg50
Posts: 8
Registered: ‎01-12-2013
My Device: Blackberry Curve 9320
My Carrier: Three UK

Re: Curve 9320 intermittent strange cursor behaviour

I rang Three today and they're sending out a new phone, which should be here tomorrow. Thanks for your help.
Colin Begg

Blackberry Curve 9320 on Three UK
OS 7.1 Bundle 2039 (v7.1.0.714, Platform 9.49.0.76)
Please use plain text.
JSanders
Posts: 84,394
Likes: 22,903
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Curve 9320 intermittent strange cursor behaviour

Great! Good luck and you are welcome.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.