BlackBerry® Curve™

[fsm]

This problem is still occurring.  I'm having trouble reproducing it "on demand" though. Some new info:

This morning, while the phone was in the holster from overnight, I tried calling it.  The phone rang fine, but I was unable to answer since it won't respond to the answer button.  Only the "hang up" button has any instant response.

After the call the "missed call" dialogue showed up, but the trackpad would not work. Thinking it was just lagging really badly, I held the hang up button and eventually the "phone will shutdown" popup came up, and the phone shut off.  When I powered it back up, it seemed to work.

I've tried to reproduce this issue by locking the phone, calling it in and out of holster, but I cannot get the problem to reoccur. It really seems like it needs to sit overnight before I experience the issue.  Tonight I will keep it out of holster and see if it still occurs tomorrow.

I enabled the application monitor and battery tracking yesterday, but usage seems normal and nothing odd came up.  The low battery mode is enabled but should not kick in until the charge is less than 20%, which it is not.

[JSanders Resident Expert]

Ok. At Options > Device > Application Management > top of screen enable Third Party applications.

What do you have installed, please list:

1.  
2.  
3.  
4.  
5.  etc

[lola57EG]

I have found that using the return key rather than the track ball appears to have cured the problem at least for the moment. It was as if the track ball was not working initially Or at least frozen.

The problem has not occurred now for at least 24 hours so hoping that it is cured 

really appreciate the help tthough cheers 

[fsm]

I don't see a "3rd party applications" option, so i chose "Optional" instead.

It shows:

1. Amazon MP3 music store  1.0.1.40
2. BBM Music 1.2.0.17
3. BeWeather - Complimants of Blackberry 2.7.13
4. Blackberry App World 4.0.0.63
5. Blackberry Application Resource Monitor 1.0.0.35
6. Blackberry Bridge 2.1.0.34
7. Blackberry Maps 6.2.0.18
8. Blackberry messenger 7.0.0.126
9. BrickBreaker 7.1.0
10. Email Setup 72.12.0326.1430
11. Facebook 3.3.0.11
12. Opera Mini Web browser 7.1
13. Password keeper 7.1.0
14. Plans Application 2.1.0.33
15. Poynt 1.8.6
16. Slacker Radio 4.1.24
17. Social Feeds 2.0.0.52
18. TTY Support 7.1.0
19. Tunein radio Pro - Compliments of Blackberry 1.0
20. Twitter 4.0.0.15
21. Windows Live messenger 3.0.0.23
22. Word Mole 7.1.0
23. Youtube 1.0.0.45

Have installed some of those yesterday (after the problem was observed) but I can remove any of them to isolate the problem.

[fsm]

Newest update:
I've tried keeping the phone out of holster and sure enough it has not locked up. So I think the problem is narrowed down: something about being holstered overnight is causing an issue.

One thing that is possible is that it could be related to the case itself, and not necessarily the act of holstering. The case is a blackberry oem slip case for a 9700 series. The 9320 fits snuggly but fine, however it is possible that the camera button remains pressed (or perhaps the bbm button on the other side). Although I can't reproduce this without waiting overnight, I wonder if having the button depressed overnight is causing a gradual slowdown until the device becomes unresponsive the next day. Even though the phone is locked via the top button, that seems at least plausible to me given I cannot reproduce the issue any other way.

[John_Clark]

I would not use any case that is pressing buttons when it shouldn't.

[JSanders Resident Expert]

I totally agree with John, and as well, I'd suggest to watch your free memory, as that as well can cause extreme sluggishness.

[fsm]

Free memory looked ok, something like 100+ megs I believe. But yes, the button thing is definitely something I was surprised to discover and definitely will be switching to another case. Will see over the next day or so if this reoccurs.

[fsm · Accepted solution]

The problem has not occurred again today. I think I can conclude now that the 9700 case I was using for the 9320 was too tight, causing the camera button to remain pressed overnight. Even though the phone was locked via the top button, something causes the phone to slow down overnight leaving it unresponsive by morning.

The solution is to ensure the case is not keeping a button pressed.

Thanks to everyone who helped diagnose this!