12-23-2012 12:28 PM
Curve 9320 is my first Smartphone after an old style phone. I have managed to figure out the very basics, texts, accessing the web, etc. I need a little help with the rest, e.g. I tried to download a free application, but get the message Error 40721 -No cached credentials.
A) do I need to register somewhere my details in order to download (even Free) applications,where and how?
B) I haven't got a Blackberry ID, or more precisely don't know what is it. In what way is it useful?
These are my most immediate questions, and I would appreciate some basic instruction, where and how to..
Solved! Go to Solution.
12-23-2012 02:21 PM
Welcome to BlackBerry Support Forums.
First of all you need to add a BlackBerry Data plan also known as BIS on your Account from your Carrier T - Mobile ,After having this you can enjoy all features of BlackBerry Sevices,
You have to create a BlackBerry ID associated with your device which is unique and will allow you to access to multiple BlackBerry products like BBM, App World ,BlackBerry Protect etc.Please check those Article I hope it will help you :
KB29610 : What is a BlackBerry ID.
KB17659 : Minimum requirement for BlackBerry App World
KB02189 : How to associate email address with blackberry internet account.
12-23-2012 03:27 PM
As suggested I have now added
A) the T-Mobile BlackBerry service to the phone, that is, I followed the instruction of texting as indicated, but have no indication (such as automated response or other) that the service is now active.
B) I created a Blackberry ID. However when I try to access it on the Smartphone I get: 'Unable to update Blackberry ID while offline' But I am automatically online if I click on the Browser icon.
What I am I missing?
12-23-2012 04:32 PM
When we activate BIS on our account we recieve an activation message on our device have you recieved that message ? It may take a few hours to activate your BIS account but it depends on Carrier.
I think your device is not registered yet with your carrier , you call your carrier and they will let you know how much time it may take to activate BIS on your device . Once you got the activation message on your device you can create or Update the BlackBerry ID .
On our device Homescreen when we go to Manage Connection > Service Status > BlackBerry Internet Service = is it connected ? It should be connected to Mobile network .
If services are activated On your Homescreen in upper right corner before signal strength we should see uppercase EDGE or 3G but not GSM or edge.
12-24-2012 10:27 AM
Hi again, I am connected to the internet... 3G is clearly there, as well as being able to access the web... Still when I go to BB ID on the phone I get: 'Unable to update BB ID account info while offline'. But I am online, and have been from the start.. I thik that is why I had no response (auto or other) from T-Mobile, beacause I already have the BIS is already avtivated.
12-24-2012 10:53 AM
First Restart your device like this Device POWERED ON remove the Battery wait for a min. then re -insert it back,wait till your device takes a long reboot.
Then On your Homescreen can you see a BlackBerry logo beside 3G ? Also as said On your Device Homescreen Go to Manage Connection > Service Status > BlackBerry Internet Services = ? what you see ?
12-24-2012 11:18 AM
I thing your Carrier have still not activated BlackBerry Data Plan aka BIS on your account. BIS is different from a normal data plan ,a normal data plan will allow you to browse internet but will not give access to BlackBerry application .So I prefer you should give a call to T-Mobile to re- confirm if they had alloted BIS on your account or not.
When BlackBerry Data plans are activated on your device then On Manage Connection > Service Status > BlackBerry Internet Service = it will be " Mobile Network "
So call T - Mobile and let us know of your updates.
12-24-2012 11:34 AM
You are welcome and be sure to ask them for BlackBerry Data Plan or BIS ,Good Luck.