11-21-2012 05:51 PM
i have a curve 9360 and my screen does not adjust up and down. Funny thing; i can use my trackpad and go up and down and i can click in links but they are hidden on a place in the screen. I can't see but i can click...
I tried reset the system and remove de battery but nothing fix the problem...
Somebody help me!
11-26-2012 11:57 AM
Welcome to the BlackBerry® Support Community Forums.
I would suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.