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BlackBerry® Curve™

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New Member
moraesaz
Posts: 1
Registered: ‎11-21-2012
My Device: Smarthphone Curve 9360

Curve 9360 Screen Scrolling BUG

Hi,

 

i have a curve 9360 and my screen does not adjust up and down. Funny thing; i can use my trackpad and go up and down and i can click in links but they are hidden on a place in the screen. I can't see but i can click... 

 

I tried reset the system and remove de battery but nothing fix the problem...

 

Somebody help me!

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Curve 9360 Screen Scrolling BUG

Hey Moraesaz,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

 

-HB

 

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