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New Contributor
MelisaaBoo
Posts: 8
Registered: ‎04-27-2013
My Device: BlackBerry Curve 9360

Curve 9360 WiFi Problems.

So recently my BBM and Internet package run out so I thought I'd use my WiFi but only the browser works. I rebooted my phone earlier today and WhatsApp worked after I left the house and when I came back it stopped working so I rebooted once again and it won't work :/
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Hall of Famer II
sdgardne
Posts: 48,530
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Curve 9360 WiFi Problems.

Hello,

Many apps require that your BIS data plan be active, even if you are using services via WiFi. From what you describe, this is what I would deduce to be your situation.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
devolco
Posts: 16
Registered: ‎05-01-2013
My Device: BB PB & BB curve 8520

Re: Curve 9360 WiFi Problems.

BBM won't work without the BIS ! but all other apps ( whatsApp included ) may work via wifi only, just make sure that the wifi logo is not transparent !

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New Contributor
MelisaaBoo
Posts: 8
Registered: ‎04-27-2013
My Device: BlackBerry Curve 9360

Re: Curve 9360 WiFi Problems.

WhatsApp should be working, it only requires internet. I don't get why it won't work:/ it works for my friends:/
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Hall of Famer II
sdgardne
Posts: 48,530
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Curve 9360 WiFi Problems.

I have read conflicting reports as to if WhatsApp does or does not require BIS. To be certain, you would need to ask the WhatsApp folks...they control their app...

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.