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New Contributor
likhariaman
Posts: 2
Registered: ‎01-02-2013
My Device: Curve 9360

Curve 9360 "other" Memory

Hi,

I have a blackberry curve 9360. In Application Management, under Application Storage its shows me that 145.7 mb of my memory is being used by "other" because of which I'm left with very little free memory and hence I'm forced to reboot my phone every few hours or the phone starts hanging.
On rebooting the "other" memory lowers by 50mb but in a few hours it increases automatically.
Please help me!
Thanking you'll in anticipation.
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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Curve 9360 "other" Memory

[ Edited ]

Hey Likhariaman,

Welcome to the BlackBerry® Support Community Forums.

 

The ‘Other’ category in Application Storage refers to the transient and persistent data that has been created by the system software and various applications. In your case this number is higher, this may be caused by an application that is installed/running, some applications use a higher number of transient data (Cached info, Temp files ect.)

 

I would suggest trying removing any 3rd party applications, reinserting the battery and then installing each one at a time to determine what application is causing this increase in ‘Other’ memory usage.

 

Also here is a great article that covers how to maximize battery life and free memory on the BlackBerry smartphone:

http://btsc.webapps.blackberry.com/btsc/KB14320

 

 

Cheers!

-HB

 

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New Contributor
likhariaman
Posts: 2
Registered: ‎01-02-2013
My Device: Curve 9360

Re: Curve 9360 "other" Memory

Thank you so much for your reply.
Like you said I deleted ALL third party applications and rebooted my phone. When the phone rebooted completely, I immediately checked the phones memory and it shows the "other" memory is now 115.7MB. So deleting my applications did not really help. Please help me. :smileysad:
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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Curve 9360 "other" Memory

Hey, 

I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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