10-07-2012 03:38 PM
I connected my blackberry curve 9360 to my computer via blackberry desktop software for the first time today and it asked if I wanted to update my device.
I clicked yes, then it started the first stage of updating and it has frozen backing up 'Database: Options (3 of 21 items)'
Is there a way to unfreeze it or would it be safe to eject my phone and try again?
10-07-2012 03:51 PM
Hello rbl 123
Welcome to the Community
To recover your device You can try two methods :
I hope it helps.
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