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BlackBerry® Curve™

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New Member
Posts: 1
Registered: ‎10-07-2012
My Device: curve 9360
My Carrier: virgin

Curve 9360 stuck backing up data with blackberry device software update

I connected my blackberry curve 9360 to my computer via blackberry desktop software for the first time today and it asked if I wanted to update my device.

 

I clicked yes, then it started the first stage of updating and it has frozen backing up 'Database: Options (3 of 21 items)'

 

Is there a way to unfreeze it or would it be safe to eject my phone and try again?

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Curve 9360 stuck backing up data with blackberry device software update

Hello rbl 123

 

Welcome to the Community

 

 

To recover your device You can try two methods :

 

Credit JSanders

 

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

 

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

 

I hope it helps.

 

 

Prince

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