06-26-2013 01:23 PM
I've had this phone for nearly 18 months with no problems, but in the last week I've nearly thrown it out the window!
To begin, it pauses every few seconds, making texting, e-mailing etc very frustrating! You could be texting, and then it will pause on whatever button your trying to press, then will take between 5 and 20 seconds to come to itself. It happens when i unlock or just try to navigate the phone aswell- its so fustrating!
And then, yesterday and today the battery had drained by lunchtime even though it had been charged overnight! I recharged my phone at lunch time time today, and its once again drained (6.20pm)!!
Are they related, or is my phone dying??
Solved! Go to Solution.
06-26-2013 02:59 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
You might also want to attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
06-27-2013 02:50 PM