BlackBerry® Curve™

[colinkthomson]

Hi

I had my phone in my bag over the weekend and this morning when i swtiched it on the keypad does not work. The five buttons at the bottom are all working but nothing happens when i want to input my password or pin. My keybaord does not respond. I also do not know which buttons to press to reset the phone. Please help!!!!!!!!!!

[colinkthomson]

It is a Blackberry Curve 9380

Thanks

[Bifocals · Accepted solution]

Hi and welcome to the forums!

Try a battery pull (hard reset) as your first step.
Thanks,

Bifocals

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KB02141How to reset a BlackBerry smartphone

No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.

[colinkthomson]

Thanks very much, phone is working fine again.