Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
colinkthomson
Posts: 3
Registered: ‎01-21-2013
My Device: 9380
My Carrier: Vodacom
Accepted Solution

Curve Keypad Faulty

Hi

 

I had my phone in my bag over the weekend and this morning when i swtiched it on the keypad does not work. The five buttons at the bottom are all working but nothing happens when i want to input my password or pin. My keybaord does not respond. I also do not know which buttons to press to reset the phone. Please help!!!!!!!!!!

Please use plain text.
New Contributor
colinkthomson
Posts: 3
Registered: ‎01-21-2013
My Device: 9380
My Carrier: Vodacom

Re: Curve Keypad Faulty

It is a Blackberry Curve 9380

 

Thanks

Please use plain text.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Curve Keypad Faulty

[ Edited ]

Hi and welcome to the forums!

Try a battery pull (hard reset) as your first step.
Thanks,

 

Bifocals

 


 

KB02141How to reset a BlackBerry smartphone

 

No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.



Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.
New Contributor
colinkthomson
Posts: 3
Registered: ‎01-21-2013
My Device: 9380
My Carrier: Vodacom

Re: Curve Keypad Faulty

Thanks very much, phone is working fine again.

Please use plain text.