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BlackBerry® Curve™

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New Contributor
Posts: 2
Registered: ‎12-20-2013
My Device: Curve 9360
My Carrier: Bell

Curve turns off when sending multiple messages, talking on the phone etc. and then is back to full battery immediately after being plugged in

For the past few weeks my 9360 Curve has been shutting down whenever I make a phone call, take a picture, receive more then one email at once, turn on the wifi etc. Even if I pull the battery and put it back in, the phone will not turn on until it is connected to a charger. When I connect the phone to the charger, it immediately shows that the battery is back to the level that it was before I made the call, email, picture etc. I have left my cell phone charging for ten hours a few times and it still does this. I tried upgrading the operating system but that did not help (currently the OS is 7.1.0 Bundle 2841).

I have not added any new apps, and I only use my phone for texting, calling, email and the internet

 

If anyone could help me resolve this issue that would be much appreciated!

Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve turns off when sending multiple messages, talking on the phone etc. and then is back to full battery immediately after being plugged in

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 2
Registered: ‎12-20-2013
My Device: Curve 9360
My Carrier: Bell

Re: Curve turns off when sending multiple messages, talking on the phone etc. and then is back to full battery immediately after being plugged in

Hi,

 

I tried everything you posted below and nothing worked; the "kick start" didn't work, my phone still shut down using a fully charged identical battery that worked fine in another curve, and my battery worked fine in another phone.

 

Any other ideas?

Highlighted
Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve turns off when sending multiple messages, talking on the phone etc. and then is back to full battery immediately after being plugged in

Your results indicate a likely hardware problem with your device, which is impossible to properly diagnose at an internet-distance. Therefore, I recommend you seek out a local (to you) shop with a qualified BB hardware technician and have them give you a proper evaluation and estimate. If your device remains under warranty, then you should seek support under those terms.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code