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BlackBerry® Curve™

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New Member
pandatx
Posts: 3
Registered: ‎10-13-2008
My Device: Not Specified
Accepted Solution

Curve won't sync with Microsoft Outlook anymore

All of the sudden today, my phone won't sync with Outlook.  It starts to sync and a box pops up that says "Blackberry Desktop Manager has encountered a problem and needs to close".  It is stopping in the sync during the calander and it keeps stopping at "record 95 of 2403 records".  Then a box pops up asking if I want to send the error to Microsoft, which I did.  When I went to their link they said the problem is with RIM.


Any suggestions for me are very much appreciated!


Thanks,
Amy

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New Member
pandatx
Posts: 3
Registered: ‎10-13-2008
My Device: Not Specified

Re: Curve won't sync with Microsoft Outlook anymore

Just wanted to add that I tried doing a system restore, a hard reset on my device, and also a hard shutdown of my computer and still the same thing happens.  Am very frustrated and have spent hours trying to figure this out.  I'm not sure what happened b/c I've been syncing since I got the device about 6 months ago with no problems.
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Curve won't sync with Microsoft Outlook anymore

[ Edited ]

Hi and welcome to the forums!

You have a corrupt record in Outlook calendar, is it stopping on near the exact record.

Use this procedure to provide a resolution. Instead of address book use calendar. For Intellisync

sure the sync options on your DM.

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00074&sliceId=SAL_Pub...

 

 

If you need more information, please ask!

If not, please resolve the post using the options by the kudos’ star.

Just check the post that had your answer!

Thanks  

 

Message Edited by Bifocals on 10-13-2008 08:04 PM
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New Member
pandatx
Posts: 3
Registered: ‎10-13-2008
My Device: Not Specified

Re: Curve won't sync with Microsoft Outlook anymore

Thanks so much for the reply.  I ended up finding something online late yesterday and tried that.  It had to do with removing my Intellisync folder and then syncing.  And it worked.  ....I wish it hadn't taken me all day---but thank goodness the problem is solved. Thank you very, very much for replying!


Amy

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New Contributor
Ding
Posts: 3
Registered: ‎10-14-2008
My Device: Not Specified

Re: Curve won't sync with Microsoft Outlook anymore

I was having this *exact* problem yesterday, too!  How weird! 

Thanks for the solution - I'm going to have my IT guy walk me through it.

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