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BlackBerry® Curve™

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James93
Posts: 1
Registered: ‎07-27-2013
My Device: Curve 9320
My Carrier: 02

Curve wont get BBM

I have had a Blackberry for over a year and mainly used my home broadband  to use the internet, BBM and other apps. due having poor mobile coverage at home.

 

A few months ago my BBM stoped working from he wifi. It will work sometimes when I have coverage though.

I can still use facebook etc. when connected to the wifi (with no mobile coverage) with my BlackBerry but not BBM. Other family members can use BBM from the wifi.

 

I am on 02 and have an active Blackberry Bolt on.

 

I have tried:

 

- using my neighbours broadband,

- using a new sim card

- factory reset

 

and none of these things have helped.

 

I contacted 02 and they said that it is not possible to use BBM from home wifi (it obviously is possible when I have done it before)

 

Any ideas?

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Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Curve wont get BBM

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books (pre-BB10 devices only)

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you might try removing and reconfiguring your WiFi configuration.

 


 

Otherwise, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:


 

Otherwise, you should contact your mobile service provider for formal support....but don't let them fob you off so easily...there are circumstances where carriers block the use of some BB-proprietary services via WiFi and require them to only be used via the carrier data network, but I do not recall if O2 is one of those few carriers who do so. I'd recommend you contact them again, and escalate with them to receive a proper answer.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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