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Mack153
Posts: 1
Registered: ‎12-22-2011
My Device: Curve 8520

Data has switched to GSM from EDGE or GPRS

Hi,

 

My Curve 8520 (v5.0.0.681) on O2-UK has switched to GSM since last Friday (16th). Initially it happened to my girlfriend's Curve 8520, then mine and now it has happened to her sisters Curve 9300. 

 

It has not happened to my girlfriend's parents Curve 9300. I also work 50 miles from home and it's not working so it's not a single tower issue. 

 

I have tried pulling the battery, reinstalling the software and a security wipe.

 

I contacted my carrier (O2-UK) who state that it's not a problem with their network and that they have had a lot of reports of the same issue in this past week, they're saying it's a Blackberry issue.

 

I would really appreciate any help anyone could offer.

 

Thanks

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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Data has switched to GSM from EDGE or GPRS


Mack153 wrote:

 they're saying it's a Blackberry issue.

 


And therefore they should troubleshoot this issue for you, not just knock it off on yourself to solve.

By contract to YOU and to RIM, O2 provides technical support for both the hardware and software. Any issue they cannot resolve, they should escalate up to RIM level technical support, and if they don't then you need to demand it.

 

Don't let them off the hook for this.




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