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jaysap2
Posts: 1
Registered: ‎11-26-2012
My Device: BlackBerry 9230

Defective 9320 : Under repair with Redington Pune Service Center for past 4 weeks

The camera of my 9320 stopped working after 3 months of purchase. There was a problem with other features too and I could not take the incoming calls sometimes.

 

I want to take up the issue with BlackBerry. Can anyone guide me about the email ID / other contact details for registering the complaint with Black Berry. Their website does not have any link for registering complaints.

 

Please help.

 

Jaysap2

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Hall of Famer II
sdgardne
Posts: 48,528
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Defective 9320 : Under repair with Redington Pune Service Center for past 4 weeks

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your existing channel...even if it is they that you actually wish to complain about. As per all contracts between all parties, you have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

You also might find some links on the primary RIM "contact us" page of their corporate site. I'm sorry that this answer is not what you wanted to hear, but it is how the support model works, and all parties are contractually bound to it.

Good luck!


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