Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
wlarkin
Posts: 2
Registered: ‎06-18-2009
My Device: Curve 8330

Desktop Manager 4.7 - cannot uninstall

Can you Pleeze help... I have attempted to uninstall the DTM 4.7 and I get the following error message:

 

Error Code 1402.Could not open key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes|PDXlator.Connect

orManager\CLSID.  Verify that you have sufficient access to

that key, or contact your support personnel.

 

Is there anyway to do a "manual" uninstall, etc...

 

I am trying to do a clean install of the Desktop Manager in order to get the Media Manger to  work after reading

fixes for this problem in other posts..

 

Thank you for any help!

Forums Veteran I
drizzt09
Posts: 2,090
Registered: ‎03-11-2009
My Device: 8320 / 9530

Re: Desktop Manager 4.7 - cannot uninstall

looks like you dont have administrator priviledges

try logging in as an admin account

New Contributor
wlarkin
Posts: 2
Registered: ‎06-18-2009
My Device: Curve 8330

Re: Desktop Manager 4.7 - cannot uninstall

[ Edited ]

Thank you for your quick response!! - I do have full administrator priveleges on this computer (just for a note)

 

After your post, I had to enable the administrator account, I logged in, proceeded to uninstall - it says now... This action can only be performed on installed applications..

 

not sure about this... the Destop Manager 4.7 IS in the "installed" program lists..

 

Can you tell me if there is any other way to uninstall this... say "manually" - (deleting stuff - registry, folders... etc)

 

Thanks Again..

Message Edited by wlarkin on 06-18-2009 03:01 PM
Forums Veteran I
drizzt09
Posts: 2,090
Registered: ‎03-11-2009
My Device: 8320 / 9530

Re: Desktop Manager 4.7 - cannot uninstall

might want to try the MS Cleanup Utility

then proceed with a clean uninstall

Contributor
Bluesjam
Posts: 12
Registered: ‎06-02-2009
My Device: Not Specified

Re: Desktop Manager 4.7 - cannot uninstall

I uninstalled 4.7 with the add/remove programs and it worked OK.
Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: Desktop Manager 4.7 - cannot uninstall

If you still cannot uninstall BB Desktop Software then delete manually the folder with BlackBerry Desktop Software.

 

After that remove all registry entires related to BB Desktop Software according to this instruction