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New Contributor
ktcookin
Posts: 8
Registered: ‎09-10-2008
My Device: Not Specified

Desktop Manager Not recognizing Outlook 4.6

Hi.  I recently purchased a Verizon Curve 8330 and installed the Desktop manager 4.6.  My laptop uses Windows XP and Office 2000.  I can't get the manager to recognize outlook.  Fixes I've tried so far:

 

Uninstalling 4.6 and installing 4.5--then 4.3--then 4.2 sp2--then 4.2 sp1 (threatened to destabilize windows, so I aborted the install).

      (each new install was preceded by an uninstall of prior version)

With 4.3 and above, my 8330 was recognized, but no Outlook.

With 4.2 sp2 it wouldn't recognize my 8330.

I managed a work-around to get my outlook calendar/contacts from my palm by changing conduits to my Palm Desktop and then syncing with 4.3.

 

I've reviewed the thread on Desktop Mgr 4.5 not recognizing Outlook 2000, and if I'm missing something please tell me.

 

Any thoughts on how to get Outlook 2000 to sync with my 8330?

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Manager Not recognizing Outlook 4.6

Hi and welcome to the forums!

 

DM 4.6 will service Outlook 2000,

 

Use this procedure to   erase the prior install and clean the registry:

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11320&sliceId=SAL_Pub...

 

Reload 4.6 and  go through al the setup options.

Let me know if it doesn't recognize Outlook 2000.

Thanks

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New Contributor
ktcookin
Posts: 8
Registered: ‎09-10-2008
My Device: Not Specified

Re: Desktop Manager Not recognizing Outlook 4.6

Thanks for the suggestions. I'm closer to a solution.  Everything is now loaded and backed up.  When I try to configure the sync I get an error, "Warning encountered--warning code 0x3b21  check documentation"  I'm unsure what documentation to check and where to find the definition/relationship of the error code to the problem. 

 

Thanks.

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Manager Not recognizing Outlook 4.6

Hi,

Reboot

Turn off firewall, virus checksers, kill any background programs,

Try it again,

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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New Contributor
ktcookin
Posts: 8
Registered: ‎09-10-2008
My Device: Not Specified

Re: Desktop Manager Not recognizing Outlook 4.6

Thanks, but it didn't work.  Do you know what the error code means (intellisync)?
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New Contributor
ktcookin
Posts: 8
Registered: ‎09-10-2008
My Device: Not Specified

Re: Desktop Manager Not recognizing Outlook 4.6

Hi.  Follow up.  I upgraded to Outlook 2003 and everything works like a champ.  Thanks for your help!
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Manager Not recognizing Outlook 4.6

That's great!

 

If you need more information, please ask! 

If not, please resolve the post using the options by the kudos’ star.

 Just check the post that had your answer! 

Thanks 

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.