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97ccl
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97ccl
Posts: 2
Registered: 12-30-2010
My Carrier: T-Mobile

Desktop Manager will not recognize that my smartphone is connected

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12-30-2010 04:03 PM

My computer does recognize that the phone is connected; I can access it.

I tried using Desktop Manager 6.0 and 5.0.1.  I was able to sync only once with 6.0 when I first installed it yesterday.  Then, I got an endless "connecting" message, so I uninstalled and reinstalled v. 6.0 twice.  I did a clean unistall of all RIM software, and re-installed 6.0.  then unistalled it and installed v. 5.0.1.

I get this - all gray

I am very, very frustrated. Does anyone know what is happening? 

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97ccl
New Contributor
97ccl
Posts: 2
Registered: 12-30-2010
My Carrier: T-Mobile

Re: Desktop Manager will not recognize that my smartphone is connected part 2

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12-30-2010 04:18 PM

 with version 6.0 "connecting" light stays on, does nothing,

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