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BlackBerry® Curve™

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Contributor
rcleacock
Posts: 10
Registered: ‎07-26-2011
My Device: Curve 9300
My Carrier: T Mobile

Desktop Manager

I have a BB curve 9300 an have installed a new OS on to my computer but the operating system won't recognize it. Any ideas why?

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Desktop Manager

Hi rcleacock,

 

Welcome to BlackBerry Support Community Forums.

Can you please provide more information?

Sounds like you may be trying to update your device software. Is that correct?

What version do you currently have installed on your device?

Did you download the device software from your carrier's website?

What happens when you try to upgrade your device software by connecting your device to the computer and navigating to www.blackberry.com/upgrade from your PC browser?


-FS


 


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Contributor
rcleacock
Posts: 10
Registered: ‎07-26-2011
My Device: Curve 9300
My Carrier: T Mobile

Re: Desktop Manager

Yes I am trying to upload the device, but unfortunatly in the process I accidentally deleted everything from my curve 9300.

I am on a vista if that helps with anything

currently it is on the 5.0 bundle 1440

I have downloaded it from a websight and it is installed on my computer. However, the desktop manager does not recognize it. Also when I simply try to upgrade it to the possible upgrade(which is still  not the one I am looking for) it tells me i need an active BB subscription.

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Desktop Manager

Do you mean that your PC doesn't detect your device when its connected or the Desktop Software doesn't recognize the device software you installed on the PC?

Have you tried updating your software by connecting your device to the PC and browsing to www.blackberry.com/upgrade using your PC browser?


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
Contributor
rcleacock
Posts: 10
Registered: ‎07-26-2011
My Device: Curve 9300
My Carrier: T Mobile

Re: Desktop Manager

The desktop software doesnt recognize the device software

I dont understand what to do once I go to the web page

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Desktop Manager

When you get to the webpage, click the Update Now button. Are you able to update the software this way?


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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Contributor
rcleacock
Posts: 10
Registered: ‎07-26-2011
My Device: Curve 9300
My Carrier: T Mobile

Re: Desktop Manager

No the software still wont update

 

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Contributor
rcleacock
Posts: 10
Registered: ‎07-26-2011
My Device: Curve 9300
My Carrier: T Mobile

Re: Desktop Manager

There is a 6.0 bundle 1879 that is availiable according to my desktop manager, but i am not able to upgrade to that. However, the version I need is 6.0 bundle 2342

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Desktop Manager

When you say The Desktop Software shows bundle 1879 available but won't let you upgrade to it, what happens when you try to upgrade?

According to your carrier's website you should be upgrading to v. 6.0.0.448. That should be what is installed on your PC. If this is not showing as available in your Desktop Software, try uninstalling it then re-downloading it from your carrier's website and re-installing it on your PC. Then try the upgrade again.

 


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
Contributor
rcleacock
Posts: 10
Registered: ‎07-26-2011
My Device: Curve 9300
My Carrier: T Mobile

Re: Desktop Manager

This is what it says when I attempt to update it :

This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, please visit www.blackberry.com/service.

 

I am not getting it from my carriers website I am getting it from this website:

https://swdownloads.blackberry.com/Downloads/entry.do?code=414E773D5B7E5C06D564F594BF6384D0

 

And I need the that specific bundle. I have tried to redownload it, but that still wont recognize in the desktop manager. I'm not sure what is wrong...

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