BlackBerry® Curve™

[sdgardne]

Last step? You mean step 15? When it's time to do the restore?

[Nablet]

Nah i mean the step after the step 11, once it tries to connect to the device.

[sdgardne]

So, you can do as Step 11 instructs...you can type "blackberry", but the 507 screen discussed in step 12 does not appear?

I'm just trying to understand precisely what is going on...the details can matter a great deal...

Sometimes it takes several tries to get it to recognize the device...I've heard of people connecting and disconnecting up to 20 times to get it to recognize the BB. If that is what is going on, then keep trying.

You can also peruse this guide:

• http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe

Let us know.

[Nablet]

Yeah, i'm not getting the Device Error 507 Screen, still getting the 371 error

Tried to Do it over than 40 times, its still the same!

Trying the other guide tho, in work atm waiting to reach home!

Nablet

[JSanders Resident Expert]

Attempt the JLCmder method with the battery both IN and OUT of the device.

[Nablet]

I did try that, but it didnt work

[JSanders Resident Expert]

It's your only real hope.

Keep trying.

[Nablet]

this guide: http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe

is as the same as 1st step i guess, same error on the initializing part, all other solutions didn't help, i guess its the " 371 " Error which is causing the trouble, but thanks for ur efforts and for ur time, i guess it wont get fixed .

Nablet

[Nablet]

http://forums.crackberry.com/f2/device-error-371-who-s-survived-231100/ , found that on the web, someone has the same problem and their solution was to return it, but the thing is, in my case i have no waranty

[rocmon]

Hi, just wondering if you were able to recover from this - my wife's device just woke up to this error If it's not possible I'd rather skip the multi-hour ordeal and just get a replacement...