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BlackBerry® Curve™

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New Contributor
Posts: 2
Registered: ‎05-01-2013
My Device: curve 8520
My Carrier: tesco mobile
Accepted Solution

Device Password

Hi, i am trying to upload the photos from my phone to my computer using my Blackberry User Tools CD. but it is saying i need to enter my Device Password. Does anyone know if this is a password that i have set up myself or one that comes witht he phone?? I have a Curve 8520.

Thankyou

Rebecca

Hall of Famer II
Posts: 52,469
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Device Password

Hi and Welcome to the Community!

The password prompted for by the Desktop Software and the password you assigned to lock your BB are indeed the same password.

 

But, be careful if you've got a mixture of different characters in your device password...you must enter those on the BB keyboard very carefully. For instance, if your password is

  • ab123

and you enter

  • a > b > ALT > 1 > 2 > 3

the actual result will be

  • ab1er

You must enter

  • a > b > ALT > 1 > ALT > 2 > ALT > 3

in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.

On your BB, when you type your password, you should get just a moment where each character is shown in the clear before it changes to an *. Watch closely the next time and you may see a surprising result. It will be those exact characters that you must type on your PC keyboard as that's actually your password.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 2
Registered: ‎05-01-2013
My Device: curve 8520
My Carrier: tesco mobile

Re: Device Password

Thankyou it's worked. I rang customer services and they weren't able to help so thankyou.

Highlighted
Hall of Famer II
Posts: 52,469
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Device Password

You are welcome...enjoy!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code