05-01-2013 03:49 PM
Hi, i am trying to upload the photos from my phone to my computer using my Blackberry User Tools CD. but it is saying i need to enter my Device Password. Does anyone know if this is a password that i have set up myself or one that comes witht he phone?? I have a Curve 8520.
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05-01-2013 03:54 PM
Hi and Welcome to the Community!
The password prompted for by the Desktop Software and the password you assigned to lock your BB are indeed the same password.
But, be careful if you've got a mixture of different characters in your device password...you must enter those on the BB keyboard very carefully. For instance, if your password is
and you enter
the actual result will be
You must enter
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
On your BB, when you type your password, you should get just a moment where each character is shown in the clear before it changes to an *. Watch closely the next time and you may see a surprising result. It will be those exact characters that you must type on your PC keyboard as that's actually your password.
05-01-2013 04:52 PM