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New Contributor
alexandersen
Posts: 2
Registered: ‎08-30-2012
My Device: curve 9360
My Carrier: T-Moblie

Device Switch BBID not being accepted

[ Edited ]

So I had to replace my phone. I did a device switch using BB desktop. My BBID will not work. It will not even accept my ID as valid. This happened the last time I broke my phone too. I was not able to restore my ID then either and had to make a new one. I don't want to do that again. I'd acatually like to recover both so I can get all the apps I have paid for back...

 

Actually none of my emails work... they did when I first activated the phone, now nothing. Texts work but not any Email.

Please use plain text.
BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Device Switch BBID not being accepted

Hey alexandersen,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

What is the exact error you're receiving when you try to login with your BlackBerry® ID?  I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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Please use plain text.
New Contributor
alexandersen
Posts: 2
Registered: ‎08-30-2012
My Device: curve 9360
My Carrier: T-Moblie

Re: Device Switch BBID not being accepted

It is telling me i have an invalid username. It is doing that for both accounts even though I got my old one to work as an email. I did the Factory reset. Now neither will load at all. I had to set up a third account just to get my device to load fully. It didn't want to take the new one either...

 

Even though i got the old account to take as an email it still would not take as a valid ID. nor will my device even load the beweather that is preloaded due to a validation error...

Please use plain text.