Hi jacv94
Welcome to BlackBerry Support Community Forums
If you want to downgrade your device to OS 5 ,try it manually.You had to download an OS pack from Carrier site ,or try this :
1.Download the OS 5 you from here and Install it in your PC or Laptop Carriers or Telefonica
- (make sure you are downloading for the same model as you have )
2. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
- Then if it allow perform your backup of your device.
3.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) :
- C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
- C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
4. Use BBSAK from http://bbsak.org/ and wipe the device then after you get the error 507 ( no OS ) then proceed to next step.
5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Upgrade will continue then After Installation of New OS 5 restore your backup from BlackBerry desktop
Software.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
