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Regular Contributor
joji
Posts: 73
Registered: ‎04-30-2008
My Device: Not Specified
Accepted Solution

Downloading Word Files on BB with device software 4.5

Hi. I just upgraded my HH to 4.5 and our BES to 4.1.6. (Bundle38). I sent myself an email with a Word attachment to test. When I tried to download the file on my HH, I got this message: "you are about to download a file that cannot be viewed on your Blackberry device. Continue?" I clicked "yes" and it looks like it downloaded to the documents folder. When I opened the folder, there's nothing there? Did I miss a step or what? Thanks!

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JSanders
Posts: 84,651
Likes: 22,954
Solutions: 5,904
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Downloading Word Files on BB with device software 4.5

Did you include DocumentsToGo/WordToGo in the upgrade with OS 4.5?




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Regular Contributor
joji
Posts: 73
Registered: ‎04-30-2008
My Device: Not Specified

Re: Downloading Word Files on BB with device software 4.5

Nope..... I did not see that option when I upgraded. After downloading the .exe file the App Loader auto opened and it  just did it thing...

Thanks for the reply!

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Regular Contributor
joji
Posts: 73
Registered: ‎04-30-2008
My Device: Not Specified

Re: Downloading Word Files on BB with device software 4.5

I saw this site and I have 4.5.0.81 (Platform 2.7.0.78) but cannot find DataViz on my HH. Thanks again.

http://www.dataviz.com/products/bundle_details.html?device_id=406

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JSanders
Posts: 84,651
Likes: 22,954
Solutions: 5,904
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Downloading Word Files on BB with device software 4.5

You won't see "dataviz" listed anywhere on your BB... look at Options > Advanced > Applications  and find DocumentsToGo?

 

If not, reopen the Desktop Manager > Application Loader and find the Advanced button and check DocumentsToGo.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Regular Contributor
joji
Posts: 73
Registered: ‎04-30-2008
My Device: Not Specified

Re: Downloading Word Files on BB with device software 4.5

It worked! It worked! I had to go through DM and choose Docs to Go.

Thank you so much!

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JSanders
Posts: 84,651
Likes: 22,954
Solutions: 5,904
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Downloading Word Files on BB with device software 4.5

You are very welcome!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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