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brob85
Posts: 1
Registered: ‎08-23-2009
My Device: Not Specified

Downloading video attachments from emails

Hello

 

I'm having problems in opening video attachments downloaded from emails.

 

They save to my Video folder, but when played only play sound with no images (there's a music logo - cd with music notes - displayed at the same time).

 

Does anyone know how I can see the images?

 

Thanks.

Hall of Famer II
sdgardne
Posts: 48,783
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Downloading video attachments from emails

Hi and Welcome to the Forums!

 

They must be compatible with your device. See this article:

  • KB05482 Media types supported on the BlackBerry smartphone

 

 

If the sender is not converting them to be compatible, then you will need to save them to a PC and then transfer them (via Media Manager) to your BB so that it can convert them to be compatible.

 

Good luck and let us know!


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