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New Contributor
Byshguy
Posts: 4
Registered: ‎11-29-2012
My Device: Curve 9330

Duplicate Birthdays

I recently synced my bberry with outlook, and now I have duplicate birthdays listed for all my contacts.  My phone is also synced with two email accounts, one of which is the account used by outlook.  The other email account has no birthdays and no contacts.  The phone is also synced with Facebook.  Any advice?

Forums Veteran III
Wolf359
Posts: 3,572
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Duplicate Birthdays

Need a bit more detail.  Do you want the phone synced with facebook?

Do you want the 2 email accounts on there?  if not, which email account do you want?

Are the dupes showing in Outlook?  Just need to what your preference is before anyone can assist.

the two email accounts... what type of account do you have setup in outlook (hotmail, gmail, etc)

What is the second account (gmail, yahoo, etc)

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New Contributor
Byshguy
Posts: 4
Registered: ‎11-29-2012
My Device: Curve 9330

Re: Duplicate Birthdays

1. yes, 2. yes 3. no 4. hotmail 5. hotmail (two different hotmail addresses)  Only my main email address is used through outlook. My secondary one is only used online or through blackberry.

Forums Veteran III
Wolf359
Posts: 3,572
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Duplicate Birthdays

Good deal, nothing needs to be done with facebook or Outlook.  The dupes are only on your blackberry from what you describe.

If you login to hotmail.com, is the duplicate information there too?  How many contacts are we dealing with?

 

 

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Byshguy
Posts: 4
Registered: ‎11-29-2012
My Device: Curve 9330

Re: Duplicate Birthdays

This is odd.  There are no birthdays listed in my online hotmail calebndar.  Also, all the birthdays in my outlook calendar are listed from 10am to 10am the following day...a two day birthday.  Does that answer yout question?

Forums Veteran III
Wolf359
Posts: 3,572
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Duplicate Birthdays

Odd.  Let me ask for a second opinion.  I think Outlook is causing the problem, but there are three variables here.:  Hotmail online, outlook and the blackberry.

Are you using the Microsoft Office Outlook Hotmail Connector?

http://office.microsoft.com/en-us/outlook/microsoft-office-outlook-hotmail-connector-overview-HA0102...

 

What version of Outlook are you using?  I think the sync issue between outlook and hotmail has to be resolved first then the blackberry should pick up the changes.. let me ask around.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Byshguy
Posts: 4
Registered: ‎11-29-2012
My Device: Curve 9330

Re: Duplicate Birthdays

I have not been using that program.  I was using Blackberry's windows software for the sync.  I'm using Outlook 2007.  Thanks for your help.

If it helps at all, my bberry used to show two birthdays in the calendar.  I'm not sure what changed, but now it shows one birthday and then another event, which is the same 'birthday', but is listed as an all day appointment..

JSanders
Posts: 86,559
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Duplicate Birthdays

Hey, just to let you know, mine got a messed up at some point also, and yours is not a new issue.

 

I've just had to go back and over a few weeks now and then, delete a few at a time. It comes somehow from syncing with Outlook, and resycing back to the BlackBerry. It's frustrated me, too.

 

Maybe someone else will have a better answer.

 




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