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New Contributor
cameronclark
Posts: 7
Registered: ‎06-28-2011
My Carrier: Telus
Accepted Solution

Duplicate Emails

I forward all my work email to gmail because the web-based service at work is terrible. So when I receive forwarded emails from my work account in gmail, I can respond using my work email address. Brilliant. I want the capability to use this sending address on my BB, however, by synching both accounts, I get duplicate messages from my work account on my BB. Is there any way to simply not recieve messages from sync-ed accounts, but still have the ability to send from them? Thanks! 

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Hall of Famer II
sdgardne
Posts: 39,457
Registered: ‎11-28-2008
My Carrier: TMobile

Re: Duplicate Emails

Hi and Welcome to the Forums!

 

I believe that the default filter is what you need:

  • KB04389 Change the default filter action when no filters exist in your BlackBerry Internet Service account

 

Good luck!


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New Contributor
cameronclark
Posts: 7
Registered: ‎06-28-2011
My Carrier: Telus

Re: Duplicate Emails

great! this does the trick... I now only receive one email on my BB. However, if an email is sent to my work email, and then redirected to gmail and my BB, my BB only seems to let me respond from my gmail account. Any suggestions? Thanks!

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sdgardne
Posts: 39,457
Registered: ‎11-28-2008
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Re: Duplicate Emails

Ummm...but, from your first post, I thought that was working? Did it stop working when you put in the filter. Because the filter should have absolutely no effect on that...strange...

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
cameronclark
Posts: 7
Registered: ‎06-28-2011
My Carrier: Telus

Re: Duplicate Emails

very odd. it even seems to let me choose a sending address if I want to forward the email, but not if I want to reply to it!?!? Tried a battery pull. no luck.

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Hall of Famer II
sdgardne
Posts: 39,457
Registered: ‎11-28-2008
My Carrier: TMobile

Re: Duplicate Emails

Oh now I'm totally confused...what, exactly, used to work that is not working now?

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels (Beta)
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
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ChadB
Posts: 2,498
Registered: ‎11-19-2010
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Re: Duplicate Emails

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New Contributor
cameronclark
Posts: 7
Registered: ‎06-28-2011
My Carrier: Telus

Re: Duplicate Emails

ok sorry for the confusion. Recap: two email accounts. 1 terrible work account forwarded to my gmail account. Both connected to my bb. I don't want duplicate emails, so I was filtering out the work email account completely. However when I would recieve an email from the work account via gmail, I could only reply using gmail.

 

I think I've got it figured out now - I removed the filter from the work email, and filtered out the work email from my gmail. So now when I get a work email it comes straight from the source and I can reply using that address. Brilliant!! Thanks for all your help!

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Hall of Famer II
sdgardne
Posts: 39,457
Registered: ‎11-28-2008
My Carrier: TMobile

Re: Duplicate Emails

Excellent...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels (Beta)
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.