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New Member
Posts: 1
Registered: ‎04-30-2012
My Device: BlackBerry Curve 9380
My Carrier: T-Mobile

E-mail Setting Up - Require Urgent Help for BlackBerry 9380

Hi guys.
I've bought a BlackBerry 9380 and everything seems to be working except for setting up my emails.

Everything I read says: Go to 'Settings' then 'Email Setup', but I do not have email set up in my settings, I only have an option that says 'Email Accounts', which for the BB9380 I'm sure you have to do.

However, everytime I click it, it says 'Connecting to email settings...' and after a couple of minutes it will say: 'Your device had a problem connecting to the server.' And everytime I click retry, the same thing occurs. All my wireless settings are on, my signal's good etc, but I can't find how to sort this anywhere.
All I want to do is add m hotmail email address to my BlackBerry so the emails come straight through to my phone.

Please help!!!
Thanks you.
P.S, I've already tried the whole 'Pull you battery out and reload thing' etc

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: E-mail Setting Up - Require Urgent Help for BlackBerry 9380

You should have BIS plan.



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New Member
Posts: 2
Registered: ‎06-30-2012
My Device: Curve 9360
My Carrier: 3035645987

Re: E-mail Setting Up - Require Urgent Help for BlackBerry 9380

Hi, I am having the same problem on my 9360. I have a T-Mobile model with a Vodafone sim card. I have data and have activated BB services. BBM works perfectly, but when I try to use the email set-up wizard, it says my device cannot connect to the server. I have completely redone the blackberry software and have turned it off and on multiple times. Browsing works fine, but the email app wont start. Help!

 

Thanks.

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: E-mail Setting Up - Require Urgent Help for BlackBerry 9380

hi psatkeson,

 

As you said you already have a active data plan and using BBM right. On your Home screen Go to Manage

 

Connection > Service Status >What you can see :Blackberry Internet Service  : ? ,Blackberry Enterprise

 

Server :  ?

 

Do let us know.. 

 

 

Good Luck.

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New Member
Posts: 2
Registered: ‎06-30-2012
My Device: Curve 9360
My Carrier: 3035645987

Re: E-mail Setting Up - Require Urgent Help for BlackBerry 9380

Hi,

for Blackberry Internet Service it says: Mobile Network

However, I am not connected to the Enterprise Server

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Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: E-mail Setting Up - Require Urgent Help for BlackBerry 9380

Hi psatkeson,

 

O.K  can you tell what error message you get when you while you try to setup your email.

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