04-30-2012 06:07 PM
I've bought a BlackBerry 9380 and everything seems to be working except for setting up my emails.
Everything I read says: Go to 'Settings' then 'Email Setup', but I do not have email set up in my settings, I only have an option that says 'Email Accounts', which for the BB9380 I'm sure you have to do.
However, everytime I click it, it says 'Connecting to email settings...' and after a couple of minutes it will say: 'Your device had a problem connecting to the server.' And everytime I click retry, the same thing occurs. All my wireless settings are on, my signal's good etc, but I can't find how to sort this anywhere.
All I want to do is add m hotmail email address to my BlackBerry so the emails come straight through to my phone.
P.S, I've already tried the whole 'Pull you battery out and reload thing' etc
05-01-2012 02:27 AM
You should have BIS plan.
06-30-2012 05:54 AM
Hi, I am having the same problem on my 9360. I have a T-Mobile model with a Vodafone sim card. I have data and have activated BB services. BBM works perfectly, but when I try to use the email set-up wizard, it says my device cannot connect to the server. I have completely redone the blackberry software and have turned it off and on multiple times. Browsing works fine, but the email app wont start. Help!
06-30-2012 09:28 AM
As you said you already have a active data plan and using BBM right. On your Home screen Go to Manage
Connection > Service Status >What you can see :Blackberry Internet Service : ? ,Blackberry Enterprise
Server : ?
Do let us know..
06-30-2012 10:13 AM
O.K can you tell what error message you get when you while you try to setup your email.