08-08-2008 04:42 PM
Solved! Go to Solution.
08-08-2008 05:11 PM
I have a Curve 8330 with 4.3 operating system on Verizon.
Please let me know what you are using.
I am able to open spreadsheets on my attachments. I open the email, scroll to the attachment, click the trackball on it,
and select open attachment, it takes a minute then opens. If it is a large doc, you will see it flash receiving more data.
Is this the way you open it?
Let me know!
08-08-2008 05:13 PM
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08-08-2008 05:25 PM
thanks for the quick reply. I am using an 8310 with v.18.104.22.168 on ATT.
Following your instructions: I open the email, scroll to the attachment, click the trackball on it,
and select open attachment, THAT IS WHERE IT STOPS AT. I don't have the option of opening attachment. I am only assuming it should be under the menu, right? It is not there. Do I have some setting incorrect?
08-08-2008 07:30 PM
You are doing it correctly.
Have you opened one successfully in the past?
Try a battery pull with the phone on, leave it out for 30 seconds or so, then replace let it reboot.
Try to open the attachment again
Let me know if this works!
08-08-2008 07:55 PM
No, haven't opened an Excel attachment before. Only had my BB for a week. But have successfully opened other attachments. Just now have removed the battery for 1 min and rebooted it. The email does plainly show the attachment is there, but when I hit the Menu button, I don't have "Open Attachment" as an option. Weird!
More ideas? Really appreciate your assistance!
08-08-2008 08:02 PM
08-08-2008 08:34 PM
WELL, FOUND THE PROBLEM AND SOLUTION MYSELF, THANKS TO YOUR PUSHING! IT TURNS OUT THAT I WAS SENDING MYSELF THE EXCEL ATTACHMENT FROM OUTLOOK 2000, WHICH FOR SOME REASON, DIDN'T WORK. WHEN I SENT THE SAME EXCEL FILE THRU COMCAST, IT OPENS OK.
AGAIN, THANKS FOR BEARING THRU THIS WITH ME. APPRECIATE ANY AND ALL HELP!!
08-08-2008 08:36 PM