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New Member
Posts: 1
Registered: ‎06-08-2011
My Device: Curve 8900
My Carrier: At&t

Email Issue

I had two unread messages in my inbox on my BB when, on my computer, I moved those messages, along with several others, into a folder in my Gmail account. For some reason, those messages also disappeared from my inbox on my BB. Well, my home screen is telling me that I still have two unread messages. Nothing happens when I press "reconcile now." I've tried turning my phone off and back on. I've also given it a "hard reboot."

 

Any ideas on how I can make the email icon go away?

Hall of Famer II
Posts: 55,804
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email Issue

 

Hi and Welcome to the Forums!

I suggest a message search:


    • KB21879How to search for unread messages on the BlackBerry smartphone


Good luck and let us know!


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New Contributor
Posts: 3
Registered: ‎09-03-2009
My Device: Not Specified

Re: Email Issue

If any of the prior messages on your BB dont need to remain on the device, I would recommend going to the message folder, place the cursor over the date, and select menu on ur device and click delete prior. Its worked for me in the past. Good Luck!